Telemarketing / Sales Activity Box

Increase output and the effectiveness of your telemarketing and sales advisors. In 15-30 minutes a week.

Cafe Las Vegas has 33 speed training activities of refreshing transformational development that keeps your people’s skills and attitude razor sharp without eating into valuable sales time.

What’s in the box

Tips & Joker Cards

• Tips For Handling Objections
• Tips for B2B telemarketing professionals
• Tips For Being An Effective Sales Negotiated
• Tips For Closing A sale
• Tips For The Opening  Of A Sales Call
• Voice Feedback

Objection Handling

What’s In It For Me

• Objective: To practice presenting and selling the ‘benefits’, not just the ‘features’ of the company’s products and services.

The’ Yes But’ Flip

• Objective: To develop the skill of hearing and reversing the blatant ‘Yes but’ objection in a sales situation.

The ‘Yes But’ Double Flip

• Objective: To develop the skill of hearing and responding to the hidden ‘Yes But’ objections with a ‘Yes But Double Flip’.

Sales Language Tool Box

Why ‘O’ Why

• ObjectiveL: To practice changing ‘Why’ questions to more constructive based questions in order to elicit more specific information.

Pace Maker – Rapport Building

• Objective: To practice matching the pace and tone of another’s speech in order to help build rapport.

Get Into the Rhythm – Rapport Building

• Objective: To develop advanced listening and communication skills to help build rapid rapport and make communications more effective.

The Watermelon

• Objective: To help individuals understand how to get into the right physical and mental ‘state’ before making, or taking a call.

The Moderator

• Objective: To practice using ‘The Moderator’ technique in order to ‘reframe’ a statement that is too general, harsh, assumptive, unfair and not ‘useful’ to either party

Instant Replay

• Objective: To understand how and when to ‘paraphrase’ and how and when to ‘reflect’ back what the other person is saying in order to improve rapport.

But’ Power…and

• Objective: To practice when to replace the word ‘but’ with ‘and’ in order to soften the delivery of your point.

Joker Card

The Explorer

• Objective: To develop self-belief, confidence and esteem in individuals and teams.

Personal Impact
The Explorer
First Impressions Count

• Objective: To ensure individuals make an impact every time they get on the phone.

Information Gathering

Open and closed Questions

• Objective: To practice asking open and closed questions appropriately.

Quality V Quantity

• Objective: To improve the quality of the questions we ask in order to gather the most relevant information

Funnel Vision

• Objective: To recognise and practice the appropriate ratio of open to closed questions process in a sales call.

Negotiating

Ahh, But The Good News is…

• Objective: Knowing how and when to use the word ‘but’ to deliver ‘bad’ news in interactions and negotiations

IF…

• Objective: To understand the effect of substituting the word ‘IF’ with ‘When’ in negotiations.

I Will If You Will

• Objective: Practicing the use of ‘conditional pairs’ of words when negotiating.

Active Listening

Hear the signals

• Objective: To practice and become proficient at hearing ‘key signals’ from prospective customers.

The Barrage

• Objective: To develop the skills for listening actively to others so they feel understood.

It’s A Question Of…

• Objective: To develop the skills for listening actively to prospects to ensure you understand the real need.

How Do You Rate As A Listener?

• Objective: To develop the skills for listening to prospective customers in order to understand their needs

Dangerous Assumptions

• Objective: To sort the ‘facts’ from the ‘fantasy’ and don’t ASSUME client’s needs.

Rapport Building

Rapport is a feeling

• Objective: Practice knowing when you are in rapport with someone.

Influencing Skills

Be Careful What You Wish For…

• Objective: To practice advancing individuals and the team’s influencing skills and become more aware about the power of the word ‘Don’t’.

Ok, Persuade Me then!

• Objective: Developing influencing and persuasion skills.

Spot On

• Objective: To practice identifying and stating benefits, not features in sales situations,whilst learning more about the company’s products and services.

The Colour of Buyers

• Objective: To understand how to identify and influence different types of buyers

Click here to email the Cafe Style team…

 Only £149 + V.A.T.