Cafe de Paris Customer Experience Speed Training Box (Level 1) is a whole programme of 40+ Cafe Style Speed Training activities and games designed to build exceptional soft skills and customer focused behaviour across your workforce in only 10-15 minutes per week!

Click here to get request an example activity via PDF….

What will Customer Experience Speed Training Box do for your operation?

• Mean you never have to take your people out of the business for large chunks of time again
• Transform your customer experience through the continuous engagement of your people
• Keep the skill of your people consistently razor sharp; significantly increasing productivity

This incremental, experiential learning ‘banquet’ means your staff get all the development they need to be highly productive and successful in the role, with no big chunks out of the business operations,  no need for a classroom, heavy training budgets or reliance on outside intervention.  As with all Cafe Style Speed Training, all you need is a cup of coffee and away you go.

Cafe de Paris Speed Training Activity Box only £149 + VAT

What activities are in the box?

40 self-sufficient speed training activities that last between 3-30 minutes and can be played with groups of 3-12 people.

Part One Activities

Exceptional Customer Service

How Great are We?

• Pride in our Company
• Pride in our Team
• Reasons to be Proud
• Great or What
• My Commitment to the Team
• About this Team I Feel …

You Make a Difference

• Lifetime Value of a Customer
• Ahh, I’ve Lost a Customer
• Good Bad Customer Experience
• Customer Expectations
• Customers are Human

Part Two Activities

Professional Telephone Manner

Positive and Professional

• Opening a Call
• Putting Callers on Hold
• The Transfer Procedure
• Closing a Call
• Skill Practice

Part Three Activities

Key Skills

Listening Skills

• Much Listening Going On?
• A Questionable Conversation
• Open and Closed Questions
• Have I Heard you Correctly?
• A Good Habit
• Listening Guidelines
• How do you Rate as a Listener?

Language Skills

• Use Words Wisely
• Watch Your Language
• Cans or Can’ts?

Voice Skills

• It’s How you Say It
• Your Voice
• How do You Sound?
• Voice Feedback

Part Four Activities

Situations

Handling Complaints

• Handling Complaints
• What is the Need?
• Calming Upset Customers
• It’s How you Sound
• What Would You Say?
• Steps that Defuse
• How Am I Doing?
• Notes on Dealing with ‘Difficult’ Customers

Going the Extra Mile

• Exceptional Customer Service
• What would you Do?
• What can we Do?

…or complete the form to arrange a walk-through, volume pricing or to order your box/s.

Click here to email us….