30+ speed training activities designed to help provide all the unique skills and behaviours required in today’s challenged collections professional including persuasion, negotiation, listening skills, objection handling, language and gaining commitment.

Each activity takes from 10-20 minutes to complete and can be played anywhere, from the desk to the cafe or as part of a weekly meeting.

The activities are designed to create self-sufficient learning environment in your workplace and reduce classroom training time.

Click here to get request an example activity via PDF….

Manhattan Coffee Shop Speed Training Box only £149 + VAT

What activities are in the box?

Introduction

• Tips on Debt Collections
• Tips on the Passive Debtor
• Tips on Defusing Anger
• Dealing with the Deceiver Debtor
• Dealing with the Aggressive Debtor
• Dealing with the Straight Forward Debtor

Policy

• New Recruit

Communication

• Thinking Styles Part 1
• Thinking Styles Part 2
• Chinese Whispers
• Defusing Anger

Negotiation

• Before I can do that…
• The Extinguisher part 1
• The Extinguisher part 2
• The Extinguisher part 3
• Carrot or Stick
• Good Cop, BadCop

Information Gathering

• The Collections Funnel
• The Why Converter

Validation

• Danger Signals
• The Validity Gauge
• Lie Detector
• Colours of Debtors Phase 1
• Colours of Debtors Phase 2
• Colours of Debtors Phase 3
• Colours of Debtors Phase 4
• Colours of Debtors Phase 5
• Dominos

Empathy & Rapport

• Mirror Mirror

Call Structure & Getting Control

• Be Prepared
• The Director

Commitment & Confirmation

• Collections With Intent
• Payment Plan
• Hurdles
• Summary

Joker Card

• Ye Olde Copy Shoppe

Manhattan Coffee Shop Speed Training Box only £149 + VAT

Dowload for more information below

Coffee Break Learning Conference Birmingham 15th May 2012

Speed Training Activity Boxes Click here to download!